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Two-way client/staff messaging is already live in OPERATE, and here’s what’s next on the roadmap for this part of the app.
What’s solid today
Two-way client/staff messaging keeps every client and staff conversation in one thread tied to the visit, instead of scattered texts, and that foundation is stable for pet businesses using it daily.
What’s coming
We’re continuing to refine this based on real usage and direct feedback from pet sitting and dog walking businesses on OPERATE.
Our approach to shipping
We’d rather ship something solid and keep improving it in the open than hold a feature back for a big-bang launch.
Follow along as we build. See what’s in OPERATE today.
We’re continuing to refine Two-way client/staff messaging based on direct feedback from the pet sitting businesses using it today. Upcoming improvements focus on reducing friction in the most common workflows and expanding flexibility for businesses with more complex needs, without adding complexity for those who just want the basics to work well.
As with everything in OPERATE, these updates roll out at no additional cost — the free-forever commitment applies to improvements as much as the original feature.
Related reading: How this feature fits into running your day-to-day operations — Two-way client/staff messaging and Common mistakes this feature helps you avoid — Two-way client/staff messaging.
