What’s shipping next for this part of OPERATE — Client portal & booking

1,005 viewsA question we get often: why is two-way client/staff messaging — a feature plenty of paid software charges extra for — just free forever in OPERATE? Our reasoning Two-way client/staff messaging keeps every client and staff conversation in one thread tied to the visit, instead of scattered texts. That’s core to actually running a…

1,006 viewsWe get asked a lot about how features like client portal & booking actually come together, so here’s the honest version. Where it started Client portal & booking lets clients book, request, and manage services themselves instead of relying on texts and phone calls. That sounds simple to describe, but building it meant sitting…

1,004 viewsHere’s what actually using mobile app for sitters looks like in a typical day, step by step. The workflow Mobile app for sitters gives sitters everything they need for a visit — instructions, GPS check-in, messaging — from their phone in the field. In practice, that means a sitter or office manager touches this…

1,004 viewsHere’s where things stand with route optimization as we keep building out OPERATE. What’s live today Route optimization orders a sitter’s visits by the most efficient route instead of a manually sorted list, and that core functionality is already in place for pet businesses using OPERATE. What we’re refining We’re actively taking feedback from…

1,007 viewsWe get asked a lot about how features like automated reminders actually come together, so here’s the honest version. Where it started Automated reminders sends booking, payment, and visit reminders automatically so nothing falls through the cracks. That sounds simple to describe, but building it meant sitting down with working pet sitters and dog…