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Visits Completed Today is the running count of scheduled visits that have been checked in and checked out successfully so far today.
How It’s Calculated
PetBizApp counts every visit for today’s date that has both a check-in and check-out logged by a sitter, updating live as sitters work through their routes. It’s the counterpart to Visits Today — one tells you the total workload, the other tells you how much of it is actually done.
What’s a Good Benchmark
There’s no universal target number; what matters is the completion curve against the clock. By early afternoon on a normal day, you’d expect most morning and midday visits logged, with the rest clustered in the evening walk/feed window. A completion rate that’s noticeably behind where it normally sits by a given hour is your earliest warning that today isn’t going to plan.
Why It Matters
This is the number that turns Visits Today from a static workload figure into a live progress bar. Watching completions lag behind schedule as the day goes on is far more useful than only discovering a problem at 7pm when a client calls asking where their sitter is.
This KPI lives on the OPERATE dashboard inside PetBizApp.
A Worked Example
A business with 40 Visits Today usually sees roughly 15 completed by noon, 28 by 4pm, and all 40 by 7:30pm on a typical day. One Tuesday, by 4pm only 19 are completed — nine behind the usual pace. The owner checks the map and finds one sitter is running badly behind due to a longer-than-expected vet-trip favor for a client. Because the gap showed up on the live completion count by mid-afternoon rather than at 7pm, the owner has time to shift two of that sitter’s remaining visits to another sitter with spare capacity, and the day still finishes on time.
How This Looks Different By Business Model
For a solo operator, this number is mostly a personal pacing tool — a way to see, without mental math, whether you’re on track to finish your own route on time. For a multi-sitter team, it becomes a live dispatch signal: comparing each sitter’s individual completion pace against their own typical rate catches an individual having a bad day faster than waiting for a client complaint. For overnight or boarding-inclusive businesses, remember this number only reflects scheduled visits — overnight stays without a discrete “visit” logged against them won’t show here, so it should be read alongside your boarding occupancy figures, not as a full daily-workload picture on its own.
What Causes This Number to Lag
A slow completion pace usually comes from one of: a sitter running behind on one longer-than-usual visit (an anxious dog, a client who wants to chat, a harder-to-parking-find building); traffic or weather slowing an entire route; a sitter under-communicating and simply not logging check-ins promptly even though the visit happened; or genuine overload, where the day’s total visit count was too high for the assigned team from the start.
A Common Misconception
A slow completion count doesn’t always mean visits are late — sometimes it just means a sitter is bad about logging in real time and does a batch of check-ins at the end of their shift. That’s worth knowing, but it’s a different problem (data hygiene) than an actual schedule slip, and it’s worth distinguishing the two before reacting, since treating a logging habit as a live emergency every day trains everyone to ignore the alert.
How to Use This Number
Check it at two or three fixed points in the day — late morning, mid-afternoon, early evening — against your own historical pace for that day of week, rather than watching it continuously. If it’s meaningfully behind at your afternoon checkpoint, that’s the moment to redistribute visits, not at 6pm when options have narrowed.
Common Mistakes
Not knowing your own “normal” completion curve, so a genuinely worrying lag looks the same as an ordinary day. Confusing a logging delay with an actual schedule problem. Only checking this number reactively after a client complaint rather than proactively during the day. And not pairing it with Visits Today, since a low completed count on a light-workload day is meaningless while the same count on a heavy day is a real warning sign.
Related: Visits Today
