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Here’s where things stand with two-way client/staff messaging as we keep building out OPERATE.
What’s live today
Two-way client/staff messaging keeps every client and staff conversation in one thread tied to the visit, instead of scattered texts, and that core functionality is already in place for pet businesses using OPERATE.
What we’re refining
We’re actively taking feedback from working pet sitting and dog walking businesses and using it to sand down rough edges before we call any feature finished.
Why we build in the open
OPERATE is built by people who’ve actually run pet care businesses, so progress updates like this one are part of how we stay honest about what’s actually ready versus what’s still in progress.
Want to see two-way client/staff messaging in action? Check out OPERATE — free forever.
Two-way client/staff messaging has continued to evolve since its initial release, with refinements driven directly by how real pet businesses are actually using it day to day. We track usage patterns and support requests closely to catch friction points early, rather than waiting for a major version update to address them.
If you’ve used this feature and have feedback, that input directly shapes what gets prioritized next.
Related reading: How this feature fits into running your day-to-day operations — Two-way client/staff messaging and Common mistakes this feature helps you avoid — Two-way client/staff messaging.
