Behind the scenes: how we built this — Online payments & invoicing

Team brainstorming and building a new feature together on a whiteboard

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We get asked a lot about how features like online payments & invoicing actually come together, so here’s the honest version.

Where it started

Online payments & invoicing lets clients pay by card on file and get invoices automatically, instead of chasing checks and Venmo requests. That sounds simple to describe, but building it meant sitting down with working pet sitters and dog walkers and watching how they actually run a day, not how we assumed they did.

What changed along the way

Early versions were more complicated than they needed to be. The version that shipped is simpler because we cut anything that didn’t directly save a sitter time or reduce a mistake.

Why it’s part of OPERATE

Every feature we build for OPERATE stays free forever — this one included. There’s no upsell tier waiting behind it.

Curious how online payments & invoicing could work for your business? See what’s included in OPERATE.

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